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Inspirations Wholesale Terms & Conditions

By making a purchase through the Inspirations Wholesale Website you are legally agreeing to the Terms and Conditions in which inspirations Wholesale operates. You are also agreeing to the Returns Policy which Inspirations Wholesale operates. This does not affect your statutory rights.

1. Placing an order

1.1 Orders can be placed either directly via the website or by calling us on 0151 334 0818

1.2 Once an order has been placed via our website you will receive an email confirming your order and delivery details within 24 hours. Please ensure you read the email carefully and contact us if any amendments need to be made

1.3 Inspirations Wholesale will store your data securely and it will not be passed to any third parties. We do not store your card details and they cannot be seen by any employees within Inspirations Wholesale. 

2. Product Specifications

2.1 The majority of our items are handcrafted, and as a consequence, all sizes are offered as a guide only. It is virtually impossible to accurately portray the actual colour of natural wood product in a picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch. If you wish to return an item because of a shade difference or any other reason, we are willing to offer a refund as long as our returns terms and conditions are met. However, original carriage charges and collection costs will be at the customer’s expense, and the returned item must be resellable as 'brand new' as per the terms stated above

2.2 The majority of our products are sold fully assembled, however certain products will need full assembly particularly products from our the white furniture range. This has been deemed fit to protect the item in carriage. All items needing assembly will have instructions included.

2.3 If you wish to return any self-assembly products your claim will only be valid if you have not attempted at any point to build the product. All self-assembly Products are only covered if they have not been built and are still in their original packaging with instructions and accessories. Please see our returns Page for more details. 

3. Prices

3.1 All prices Exclude VAT on all Products displayed on our website and are subject to any promotional offer that may or may not be on at that time.

3.2 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.  

4. Payment

4.1 Payment for your order is made at the point of placing the order. We accept most types of credit and debit card. Alternatively, you can pay by via BACS should your order be of a large value. Please call us on 0151 334 0818 should you wish to pay via BACS & require a Pro Forma Invoice.

4.2 We will advise you if your payment details cannot be authorised for any reason or if your BACS payment has failed to clear. We will then arrange for payment to be made by another method. Items will not be dispatched until funds have been cleared.

4.3 All large orders are agreed & arranged via the General Manager of Inspirations Wholesale. For orders of a large Volume and or Quantity, Inspirations Wholesale will use a Pallet delivery service which will apply a £50 delivery Charge. Payment for this will be applied to the Pro Forma Invoice and Final Invoice clearly labelled as Delivery Fee.

5. Delivery

5.1 Inspirations Wholesale delivery charge is £7.50. However all large quantity orders will be subject to potentially receiving a Pallet delivery Sur-Charge. This fee is typically £50.00 and is dependent upon the size, weight or quantity of the order. Inspirations Wholesale will always discuss any additional charges with the customer in these circumstances.  Furniture items incur a delivery charge of £10.

5.2 Our general lead time on all items is 1 - 3 working days. Orders (excluding furniture) are sent out by Parcelforce. Inspirations wholesale will endeavour to process and dispatch all orders placed by 12.00pm subject to availability of the Products. Orders placed after 10.00am on Friday will be dispatched on Monday (Exceptions include bank holidays). 

5.3 Our general lead time for furniture is 1 - 3 working days.

5.4 If for some reason we are unable to deliver within our general lead time, we shall contact you directly to advise.

5.5 Some ranges / items carry a longer lead time. This will clearly be documented within our various ranges and individual items on our website in the Description section of the Product selected..

5.6 Inspirations Wholesale has the right to charge you for delivery if the initial delivery fails and we incur a second delivery charge from our couriers.

5.7 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. However on all Furniture Ranges Inspirations Wholesale will NOT cover repair, replacement or refund for any accidental damages if the item is signed for upon delivery without checking the product at the time of delivery. All unsatisfactory items must be declared at the time of delivery and not accepted by you the customer. Our couriers will then return the item back to Inspirations Wholesale where your claim for replacement or refund will be reviewed by the claims department. 

5.8 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of or any reasonable rescheduling of delivery.

5.9 You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier’s delivery staff considers that access is unsafe then they will not deliver the goods until safe access is provided.

5.10 Inspirations Wholesale provides a door to door delivery service only and all Products ordered from our website are to be signed for upon delivery. The courier is not responsible for bringing the products into your property but is allowed to do so upon their own free will.  

5.11 Please be advised that whilst every care will be taken by the delivery drivers, Inspirations Wholesale cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area should the courier choose to bring the products into your property.

6. Returns, Refunds and Your Right to Cancel

6.1 You have the statutory right to return any products you have purchased within fourteen (14) days after the delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those fourteen (14) days. You will then be entitled to a refund from us, which will be paid as soon as we have received the item back in our possession. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you. Inspirations Wholesale will not be responsible for the cost of returns and this will have to be arranged by you the customer. Unless an item is actually faulty, it must be returned at the expense of the customer.

6.2 After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty. For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of un-merchantable quality at the time of delivery. A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.

6.3 Subject to your statutory rights, products made or altered specifically for you, or sold as seconds or sold at a one of sale price may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

6.4 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us. Any defects or damages must be reported to us within 7 days and we must be emailed images/photos of the damage/fault within the 7 working days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers. If we receive the goods back with us and they are damaged due to them not being repackaged sufficiently in their original packaging we will charge you for the reduction in value. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non-faulty items returned will always be returned at the expense of the customer.

6.5 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

6.6 Any made to order/bespoke ranges are not fully refundable. We will refund the customer 80% of the order amount. The remaining 20% will not be refunded and will be passed on to the manufacturer as a re-stocking fee for the products. 

6.7 For more information on returns, refer to our returns page. You are also bound by what is written on this page if not already mentioned above.

6.8 Under no circumstance do we allow a return of a product after 30 days from delivery.

7. Site Content and Disclaimers 

7.1 Every effort is made to ensure the complete accuracy of our website, however some prices / details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred. 

7.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

8. Applicable Law

8.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.

VAT FREE PROMOTIONS / OFFERS EXPLAINED

From time to time inspirations wholesale run a VAT Free promotion for our customers.

This offer could be for in store only customers / online only customers or sometimes both.

VAT Free offers mean the total payable is the pre-VAT total of the order.

To comply with the law we must still charge and show VAT on our receipts.

Even though we display the VAT on your order, the total amount you pay is never more than the pre-VAT total.

For example, if you purchase an item with a ticket price of £100+vat, the total you would normally pay is £120.00 inc VAT. When we are running a VAT Free promotion, we deduct 17% from the ticket price of the item therefore when we add the VAT, the total you pay (in this example) is £99.60 which actually works out slightly less than the original ticket price.

Offer breakdown:

  • £100+vat = ticket price (£120 Vat Inc)
  • Discount applied of 17% is applied to pre-VAT ticket price of £100
  • Item is now £83.00+vat - therefore you pay £99.60 VAT inc
  • Original price was £120 VAT inc after our offer you will pay £99.60 VAT inc

**Please note: VAT Free discount, once applied, will override all pre-existing offers or discounts that may apply to you. I.e. If you already have a discount applied to your account the VAT Free offer will override your current discount and the offer will NOT be added as an additional discount to your account.

VAT Free offers supersede all other offers or discounts in place except for any discounted items. The pre VAT ticket price will always receive the discount whether they are already reduced or not.

For information about getting a trade discount applied to your account please do not hesitate to contact the office team on 01513340818

For a conversation with the office team regarding the trade discounts / offers we apply please do not hesitate to contact the team either by phone or email 0151 334 0818 – office@inspirationswholesale.co.uk

Privacy Policy

Inspirations Wholesale are committed to your privacy and do not divulge, sell or rent buyer’s information to 3rd parties. We guarantee that all your personal information will be kept private and secure.

Inspirations Wholesale reveals only the last four digits of your credit card numbers when confirming an order. We securely transmit the entire credit card number only to the appropriate credit card company during order processing.

It is important for you to protect against unauthorised access to your password and to your computer. We advise that you are careful to sign off if you are using a shared computer.

What Information We Collect

When you place an order or set up an account with us, you are entering into an agreement with us. By completing either one of the above we will ask you to provide some personal information such as;

  • Full Name
  • Billing / Delivery Address
  • Contact Numbers
  • Email Address
  • Payment information

You share personal information with us when you make an online purchase with us, create an account on our website, when you post a comment on our social media page and when you contact us or request customer service. Please note we’ll only keep your data for as long as is necessary for the purpose of which it was collected.

How and Why Do We Use Your Personal Data?

How We Use Your Information

Inspirations Wholesale uses the data we collect from you or that you have provided to us in the form of consent for the following uses: To process and dispatch your online orders, to keep up to date with the status of your order to ensure it arrives on time, for marketing or advertising purposes including promotional offers, to respond to customer support enquires, to maintain your account and keep track of your order history, to present our website and its contents to you, to inform you about our products and services and to allow you to participate in interactive features on our website.

If you sign up to our mailing list we will use your data to offer you promotions, new launches and products that are most likely to be of interest to you.

Where Do We Collect Your Data?

  • When you visit our website and use your account to buy products, services or redeem Inspirations Wholesale vouches online.
  • When you make a purchase online and check out as guest (we only collect transaction-based data in this case)
  • When you create an account with us
  • When you engage with us on social media
  • When you contact us by any means with complaints, queries or requests.
  • When you enter a prize draw or competition or complete surveys we sent you.
  • When you comment on or review our products and services
  • When you fill in any forms, for example registering at our warehouse.

Who Do We Share Your Data With?

Inspirations Wholesale do not sell your personal information to third parties.

We may use the services of third parties to collect and use anonymous information about your visits and interactions with our website through the use of technologies and cookies. Your personal information may be disclosed to enforce our terms of use to comply with any court order, legal process or regulatory request or when appropriate to protect the rights and safety of Inspirations Wholesale, our customers or others.

How Long Do We Keep Your Data For?

We will only keep your data for as long as it is necessary for the purpose of which it was collected. When your data is now longer needed, it will be either deleted or completely anonymised in a way it is non-identifiable way.

Accessing Your Information

At any given time, you will be able to review and amend your personal information by logging into the Inspirations Wholesale website and visiting your account profile page. You will be able to make changes to the following information, name, password, address, email address and phone number. For in-store only customers you can review this information by calling our main office on 0151 334 0818.

What Are Your Rights?

You have the right to request the following:

  • Access to the personal data we hold about you.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • That we stop using your personal data for marketing purposes
  • That we stop any sending consent-based processing after you’ve withdrawn your consent.
  • To remove your data fully from our system once you either withdraw your consent, object or there are no legitimate interests in holding your data.
  • Your right to withdraw consent at any time

Other rights:

Legitimate interests – in cases where we- are processing your personal data on the basis of our legitimate interest, you can ask to us to remove your data due to reasons connected to your individual circumstances. We must do so unless we believe we have an overriding reason to continue using your data.

Direct Marketing – you have the right to ask us to stop using your personal data to send any direct marketing activity through either all or selected channels. We must always comply with this request.

Checking your identity – to protect your confidentiality of your information, we will ask you to verify your identity before complying with your request under this privacy policy.

How Can You Stop Us Using Your Personal Data for Marketing Purposes?

  • Click the ‘Unsubscribe’ link in any email communication that we’ve sent you previously. Once you have clicked this, you will not receive any further communications from that particular channel.
  • Email us at office@inspirationswholesale.co.uk and request for your data to be removed from our system.

Please note that you may continue to receive communications after requesting your preferences whilst our systems update.

How To Contact Us Should You Have Further Questions?

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions that haven’t been covered, please contact a member of our team and we will try to help you with your request.

Email us at: office@inspirationswholesale.co.uk

Or write to us at Inspirations Wholesale, Old Hall Road, Bromborough, Wirral, CH62 3NX

This notice was last updated on 24/05/18

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Address: Inspirations Wholesale, Old Hall Road, Bromborough, Wirral, UK, CH62 3NX - Phone: 0151 334 0818 - Email: office@inspirationswholesale.co.uk
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Inspirations Wholesale - Thu Jul 19 08:42:07 BST 2018 [web3]