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Returns

We understand that sometimes products need to be returned. If your item is faulty, damaged, or simply no longer required, our office team will help you out.

Unwanted Products

An unwanted product can be returned for a full refund within 14 days of delivery as long as it is unused and in its original, unopened packaging. We must be notified of intent to return goods. Please email office@inspirationswholesale.co.uk stating your full name, order reference, a contact telephone number and the products you intend to return. Goods must then be securely packaged and returned to the following address:

Inspirations Wholesale
Old Hall Road
Bromborough
Wirral
CH62 3NX

Inspirations Wholesale will NOT be liable for any costs of carriage to return the item back to us.

Please dispatch goods you wish to return to us by traceable post. Inspirations Wholesale will not be responsible for returned goods that are lost in transit.

If you would rather that we collect the goods from you, we can arrange this with our couriers and deduct the charge from your final refund amount. To arrange this, please call our office sales team on 01513340818.

Refunds will be processed once we have received the item back in our possession.

Damaged Products

We want you to be absolutely satisfied with your product and would recommend that, where possible, you unpack and check it for damage as soon as it arrives. Any defects or damages must be reported to us within 7 days of delivery.

To report a damaged delivery, email office@inspirationswholesale.co.uk stating your full name, order reference, contact telephone number and damage to be reported. Where possible provide images of the reported damage. Our office team will then contact you to arrange a repair/replacement.

Alternatively, contact our office team by telephone on 01513340818.

In all cases we reserve the right to inspect the product and verify the damage.

Faulty Products

A fault in a product is classified as a defect which manifests itself within a reasonable period of time after delivery. This must be attributed to a manufacturing defect or poor quality workmanship.

Inspirations Wholesale will not be liable for any damage or loss resulting from repairs attempted by you or third parties. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. This does not affect your statutory rights.

To report a fault, email office@inspirationswholesale.co.uk stating your full name, order reference, contact telephone number and fault to be reported. Where possible provide images of the faulty item. Our office team will then contact you to arrange a repair/replacement.

Alternatively, contact our office team by telephone on 01513340818.

In all cases we reserve the right to inspect the product and verify the fault.

Cancelling an order

If you wish to cancel an order that you have not yet received, please call our sales team on 01513340818. We will do our best to stop your order if it has not yet reached despatch. Inspirations Wholesale will not accept cancellation of goods already in transit.

General Refund Terms

  • Returns and exchanges can only be processed with proof of purchase. Please provide your order reference number when you return a product.
  • Subject to your statutory rights, products made or altered specifically for you, sold as seconds or sold at a sale price may not be returned nor will we provide any refund, unless they are defective or damaged.
  • Please keep products purchased in the condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return of items. If goods are returned to us damaged due to insufficient packaging we will withhold funds to cover the damage caused.
  • Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items, we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase.
  • Any made to order/bespoke ranges are not fully refundable. We will retain a percentage of the final payment to cover restocking and labour charges as appropriate for the order.
  • Returns of self-assembly Products are only covered if they have not been built and are still in their original packaging with instructions and accessories.
  • Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights.
  • Refunds will be returned to the original payment card/paypal account charged once we have received the goods back into our possession. Refunds may take 3-5days to process.

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